Refund Policy

This Refund Policy applies to purchases of ebooks from Enlace Online (enlaceonline.com), operated by Enlace Enterprises (publishing unit: Enlace Publication), GSTIN 19AEKPG9036L1ZZ, 39 P, Topsia Road, Kolkata – 700039, West Bengal, India. Purchases are completed on SuperProfile and processed by PayU and Razorpay.

1. Digital products

Our products are digital ebooks delivered electronically and accessed immediately after payment. Because of this, and because we offer a free sample (table of contents and first chapter) so you can evaluate each book before buying, we do not offer refunds for change of mind or buyer's remorse once a purchase is completed and access has been granted.

2. When we will refund or replace

We will gladly refund or replace your purchase if any of the following apply:

• You were charged but did not receive access to the ebook.
• You were charged more than once for the same item, or a payment was made in error (duplicate or accidental order).
• The file is corrupt, inaccessible, or materially not as described on the product page.

To request this, email enlace@enlaceonline.com within 7 days of your purchase, including your name, the order or payment reference, the date of purchase, and a description of the issue (screenshots help).

3. How refunds are processed

If your request is approved, the refund is issued to your original payment method, through the original payment gateway (PayU or Razorpay) via SuperProfile, normally within 5–7 business days of approval. Your bank or card provider may take additional time to show the credit.

4. Situations that are not eligible

• Change of mind after access has been granted.
• Having read or partially consumed the ebook, where it was delivered correctly and as described.
• Not having a suitable device, software, or internet connection to access the file.
• Dissatisfaction with content that matches the description and the free sample provided.

5. Cancellations

Because delivery is immediate, orders cannot be cancelled once access has been granted. If a payment fails or access is never delivered, it is treated under Section 2 above.

6. Contact

Questions about a refund? Email enlace@enlaceonline.com. We aim to respond within 2 business days.